Organizations often develop a compensation strategy to define and articulate how it views and manages employee pay and benefits.| The Thriving Small Business
Quality tools that can be used for problem-solving. Scatter Diagram, Histogram, Control Chart, Pareto Chart, Fishbone, Check Sheet, Flow Chart| The Thriving Small Business
Organizations should have an expectation for employees to provide good customer service. This is done by defining customer service standards.| The Thriving Small Business
A customer service strategy helps employees understand the importance of the customer experience and works to create a service culture.| The Thriving Small Business
Goals articulate a strategy for achieving a mission and the goal development process determines the necessary steps to get there.| The Thriving Small Business
Organizations grow and thrive as a result of implementing a strategic plan that is achieved by employee goals.| The Thriving Small Business
Many organizations encourage their leadership team to coach employees in performance, skill development, and career planning.| The Thriving Small Business
A focus group is used to gather information about the customer experience and to develop products and services influenced by customers.| The Thriving Small Business