With so much of our lives taking place online, community managers play an essential role in fostering and nurturing online spaces. They’re the bridge between an organization and its audience, ensuring members are heard, valued, and engaged.| Community-Led Alliance
Nzola Nkufi, Community Manager at The Alliance, chats to Liz Stack, Sr. Brand Manager at Yotpo, about her role as a community manager - and how many people don’t know what that entails.| Community-Led Alliance
Have you ever wondered what makes some communities thrive while others struggle to maintain engagement? This article shares some of the key insights I've picked up along the way about community engagement, motivation, and values that can help you elevate your community leadership.| Community-Led Alliance
Discover how to build a culture that values the importance of each customer interaction and empowers employees to provide the ultimate service.| Community-Led Alliance
Social media managers and community managers are key to most brands - but what’s the difference? While both of these roles involve marketing, social media, and communicating with customers, there are a few key differences.| Community-Led Alliance
From resolving technical glitches and managing emotional customer interactions, customer support is the invisible force that can make or break a company's reputation. For such a pervasive role, it begs the question: what actually is a customer support manager?| Customer Success Collective
Starting out in community management? Looking to make a career change and pivot into a community manager job, though you’re not entirely sure how to go about it?| Community-Led Alliance
Expanding into international markets has become a key growth strategy for modern businesses. Tapping into new regions not only increases customer reach but also diversifies revenue streams and attracts strategic partnerships.| Community-Led Alliance
To build a successful community, community managers need to implement a range of engagement strategies designed to encourage day-to-day interactions and the growth of their communities.| Community-Led Alliance