Ever spent hours troubleshooting a user’s “broken” computer, only to discover the issue was an unplugged power cable? Congratulations—you’ve encountered a classic PEBKAC moment. PEBKAC stands for “Problem Exists Between Keyboard And Chair“—a humorous way of pointing out user errors. But what if your IT helpdesk support could proactively prevent these all-too-human blunders with a little help from artificial intelligence?| kayako.com
What do Lisbon’s sardine festivals teach us about proactive support? More than you'd expect—here’s the surprising connection.| Kayako
I have always wondered how someone who loves to help people can ever get bored of that at some point in their career. Perhaps you entered a career in| Kayako
How satisfied your customer is can depend on a lot of things: your product, your customer support team, your marketing and advertising, your branding,| Kayako