How can you make each call center interaction a memorable experience?| SQM Group
This blog will discuss techniques and examples of probing or open-ended questions that can be asked to improve customer service and customer satisfaction.| SQM Group
Welcome to the world of call centers, where the customer is always right, except when they're wrong, confused, or speaking in riddles.| SQM Group
SQM's on-demand agent self-CX soft skills training empowers agents to take charge of their professional development.| SQM Group
This blog explores how integrating emotional intelligence in the call center can have a tangible impact on overall service quality.| SQM Group
By harnessing the power of data analysis and insights, product intelligence significantly improves the customer experience.| SQM Group