Good employees, who are forced to work with bad internal systems, often fail. Improving the system will improve employee performance.| The Thriving Small Business
Every business needs customer complaint procedures to deal with communication breakdowns, process failures, faulty products, or rude employees.| The Thriving Small Business
A loyal customer base is important because it is those consumers who sustain and grow businesses. Learn tips to improve customer loyalty.| The Thriving Small Business
You have one opportunity to make a first impression. Use this sample telephone script so customer calls are answered how you want!| The Thriving Small Business