Use this guide to create a vision, mission, and values statement that provides a framework for strategy, and decision-making.| The Thriving Small Business
I was surprised at how the simple concepts they taught us for how to “manage” our pooch are so similar to leading and managing employees.| The Thriving Small Business
Successful organizations devote time to creating a vision statement. This simple step helps to provide long-term direction for employees.| The Thriving Small Business
Without goals, organizations respond to what happens to them instead of setting their own direction by prioritizing goal tasks.| The Thriving Small Business
Job descriptions lay out reporting relationships, daily tasks, job responsibilities and help guide employee performance.| The Thriving Small Business
A customer service strategy helps employees understand the importance of the customer experience and works to create a service culture.| The Thriving Small Business
It is vital to think through the details of your goals and that is where the SMART Goals model of planning can be helpful.| The Thriving Small Business
Employees who are not engaged at work often become quiet quitters who can impact work and, ultimately, the customer experience.| The Thriving Small Business