The tax agency posted marked growth in the use of online and app services during FY24, but the handling of written correspondence and telephony continued to fall well below targets While it continues efforts to drive more and more users to interact using digital channels, HM Revenue and Custo| PublicTechnology
Three professional bodies for tax and finance professionals have made submissions to parliament, warning that HMRC needs to improve customer service and take a more cautious approach to digital transformation Three professional bodies representing tax, accounting and finance professionals hav| PublicTechnology
Tax agency’s annual accounts reveal increase in tech investment and set a target to eliminate almost a third of phone calls and items of post within the next two years HM Revenue and Customs spent an additional £100m on IT contracts in the 2023 fiscal year as the department focused on driving mod| PublicTechnology