Tax agency’s annual accounts reveal increase in tech investment and set a target to eliminate almost a third of phone calls and items of post within the next two years HM Revenue and Customs spent an additional £100m on IT contracts in the 2023 fiscal year as the department focused on driving mod| PublicTechnology
Department announced on Tuesday that ITSA helpline would close half the year and be limited to priority calls the other half – but cancelled the decision the following day after ‘feedback’ One day after announcing it would significantly scale back its telephone support services, HM Revenue an| PublicTechnology
Ministers have announced that, while department remains committed to becoming ‘digital-first tax administration’ and promoting transition to online services, money will be invested in boosting telephony to meet required levels Government is to provide HM Revenue and Customs with an extra £51m| PublicTechnology