an impinging or striking especially of one body against another; a forceful contact or onset; also : the impetus communicated in or as if in such a contact; the force of impression of one thing on another : a significant or major effect… See the full definition| www.merriam-webster.com
When I embarked on my journey as a Customer Experience pro nearly two decades ago, I was filled with a sense of discovery and potential. In this field, I saw a set of tools that could truly transform companies; I eagerly absorbed all the processes and strategies CX and UX offered. I was excited to […]| CX by Design
When we’re working with a new client, we’re often met by a mountain of CX goals – and then by budget and time constraints that make it impossible to implement all of them. Maybe this sounds all too familiar to you; it’s a common scenario for anyone in the CX field. Here’s a simple method […]| CX by Design
Learn how to use customer experience metrics to track your CX progress and identify growth areas. This is the first article in our six-part CX metrics series.| CX by Design
We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary consultation with our new client. Now we’re having our first official meeting as a CX partner. This is Day 1 in the CX by Design process. It’s where we start a two-week journey of understanding […]| CX by Design
