Call whisper is a call monitoring feature when a supervisor can speak directly to an agent during a call without the customer's knowledge, providing coaching or guidance as needed.| MightyCall –
The call recording service allows you to record both your incoming and outgoing calls. After they are recorded, they are saved on a cloud server, which can be accessed from anywhere that has an internet connection| MightyCall –
Call barging is a MightyCall's call center software that allows a supervisor or manager to join an ongoing call between an agent and a customer.| MightyCall –
Call routing is a feature that automatically distributes phone calls. You can set up call forwarding to voicemail, other numbers, or recorded information, or place calls in a queue for your team to respond to.| MightyCall –
Ring Groups enable businesses to manage and route incoming calls to the appropriate agents or teams, reducing wait times and ensuring a superior customer experience.| MightyCall –
Call transfer is a call handling feature that allows a call center agent to transfer an incoming call to another agent, department, or external phone number| MightyCall –
Call flow designer is an app that enables businesses to create custom call flows by visually mapping out how callers are routed through their call flow builder.| MightyCall –
Multi-level IVR is a system of voice menus that provides advanced Interactive Voice Response (IVR) features for callers. Here's how it can help your company.| MightyCall –
Call queue places inbound calls in a wait line, helping you handle increased call loads, distribute communication, and intelligently route callers. Discover how this feature works as part of a VoIP phone system.| MightyCall –
Call monitoring is the real-time listening and analysis of calls. It is used to improve call center agent performance, provide training and guidance, and deliver consistent high-quality customer support.| MightyCall –
Revolutionize your contact center with efficient automatic call distribution, boosting agent productivity and enhancing customer experience. Create a streamlined call center experience that benefits both your customers and your team.| MightyCall –
