Abandoned Calls Rate: Comprehensive Guide
Measuring call center abandonment rate can help discover opportunities to improve related issues to workforce management, resource allocation, FCR, and Csat.| SQM Group
Measuring call center abandonment rate can help discover opportunities to improve related issues to workforce management, resource allocation, FCR, and Csat.| SQM Group
Agent self-coaching creates ownership for improving agent performance. The more agents turn to themselves for the answers, the more self-confident they become.| SQM Group
Use the data from over 500 leading North American Call Centers to benchmark and determine your call handling impact on FCR.| SQM Group
Discover how emotional intelligence transforms customer service. Learn to empower agents to create meaningful experiences that foster loyalty and trust.| SQM Group
In this blog, we cover how to measure call center agent burnout, which is one of the call center industry’s biggest problems, and 7 tips to recover from it.| SQM Group
This blog focuses on Call Center Quality Assurance (QA) impacts on Customer Service Key Performance Indicators (KPIs).| SQM Group
Discover the benefits of call center software that delivers customer experience improvement opportunities to individual agents and their supervisors.| SQM Group
Find out how much operational savings your call center will gain by using mySQM™ Auto QA.| www.sqmgroup.com
Discover the impact that First Call Resolution has on Net Promoter Score® NPS and how improving FCR will increase promoters and reduce detractors.| www.sqmgroup.com
Reach out for a free demo trial of our powerful call center measurement software that is specialized for improving customer service management.| SQM Group
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group
