Customer service has always been key, but may be even more so in the social media era. Here are some tips to help improve your customer service process.| Social Media Today
Here's the ultimate list of remote working statistics in the UK and around the world, covering trends and changes in working from home since 2020. Includes data from 2020, 2021, 2022, 2023, 2024 and 2025.| The Home Office Life
This eBook will teach you a new agile approach to customer service that will improve customer experiences and drive more positive outcomes.| Odondo
Reduce call centre retention and drive recruitment in 2023 with 6 actionable tips in our article.| Odondo
We break down the different options for delivering customer service. We cover in-house vs outsourcing for both onshore and offshore setups.| Odondo
Here, we outline 6 steps for creating a customer service strategy that will improve customer experiences and outcomes for your business.| Odondo
The call center industry continues to expand globally as companies seek geographies with the optimal balance of location attributes. Learn what regions might be the best location for your next call center in 2020.| info.siteselectiongroup.com
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Your company’s customer service can make or break you. Of almost 1,000 consumers polled, 92% say they would stop purchasing from a company after three or fewer poor customer service experiences. Twenty-six percent of those would stop after just one bad experience.| Forbes
Chatbots can save up to 30% in customer support costs and can help businesses save on customer service costs by speeding up response times.| Invesp - Conversion Rate Optimization Blog