A statistical analysis of the current customer service landscape. Learn why business leaders need to better understand customer expectations, their own shortcomings, and why customer service needs to adapt.| Odondo
We consider the value of outsourced customer support services and provide guidance on the type of CS functions that benefit most from it.| Odondo
Wondering how to outsource your customer service the right way? Our steps guide your decision-making and factor in different circumstances.| Odondo
Learn about the companies that are changing the outsourcing game, and ultimately, how to outsource your customer service the right way.| Odondo
In this article we outline the different types of customer service. Not every channel is approproiate every time — find out why.| Odondo
We discuss the customer service challenges that come with seasonal eCommerce demand, how to solve them, and how to plan a year-round strategy.| Odondo
Our outsourced call centre pricing guide explains how much all your outsourced call centres options could, and should, cost you in 2023.| Odondo
In this FAQ, we answer the most commonly asked questions on outsourced customer service, so you can decide if it's right for you.| Odondo
Customer service outsourcing is achieved by going through a quality-driven process to access specialists who understand trends and cut costs.| Odondo
This eBook will teach you a new agile approach to customer service that will improve customer experiences and drive more positive outcomes.| Odondo
We break down the different options for delivering customer service. We cover in-house vs outsourcing for both onshore and offshore setups.| Odondo
Like it or not, businesses are defined by their customer service. But in a post-pandemic world, what are the current trends in customer service that businesses should be aware of?| Odondo