Net Promoter Score has been playing an increasing role in the airline industry, from prioritizing customer issues to improving overall customer experience.| Retently CX
Create a Retently NPS account and start surveying your customers right away. Free 7-day trial. No contract. No credit card required. Cancel anytime.| Retently CX
Here’s all you need to know about customer feedback - how valuable it is, how to collect actionable insights, how to manage the data, and act on it.| Retently CX
Exploring the inner workings of your most enthusiastic customers - NPS Promoters - to understand what sets them apart.| Retently CX
Amazon is one of the world’s most trusted retailers. How did they build (and keep) such an impressive NPS?| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Detractors can be tough and stressful to deal with. Here’s an in-depth guide that will look into the most actionable ways to turn Detractors into Promoters.| Retently CX
Companies with high NPS usually enjoy high customer retention levels, but what exactly do they have in common that makes such a thing possible?| Retently
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
Managing your customer retention is an important part of growing a sustainable B2B business. There’s no worse feeling than seeing your customers leaving.| Retently CX
Ever wanted to know how Apple’s NPS grew so much over the past years? Well, here are the main 6 reasons that contributed to the company’s high NPS score.| Retently CX
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected.| Retently CX