Prevent your customers from leaving and doing business with your competitors by learning to manage customer expectations in your call center.| SQM Group
SQM Group's customer service research shows that building customer rapport is the second biggest driver for achieving high call center Csat.| SQM Group
The impact of a well-crafted acknowledgment statement can make a phenomenal difference in a customer's customer service experience.| SQM Group
Having adequate procedures in place on how to handle angry and abusive customers is essential to preventing high stress and job burnout for call center agents.| SQM Group