PublicTechnology understands that the department's directors general are working on the rollout of tech programmes that senior leaders believe have ‘a high likelihood of being scalable into the overall business’ The Department for Work and Pensions is to progress its trials of generative arti| PublicTechnology
A newly published report from think tank the Social Market Foundation has recommended a wider AI guidance remit for DSIT, and identified potential huge efficiencies departments could gain via automation Using artificial intelligence to automate and redirect calls could save the DWP and HMRC m| PublicTechnology
The pandemic illustrated the importance of work to improve a service offering support for society’s most vulnerable, product owner Sharron Wise tells PublicTechnology Credit: 3D Animation Production Company from Pixabay The team working on delivering a new digital service for government’s Budgeti| PublicTechnology
After a digital and data revamp, more than half of claims are entirely self-service, product owner Vicky Coatesworth tells PublicTechnology Credit: Adobe Stock Even by government standards, the Get your State Pension service run by the Department for Work and Pensions is a vast and important one.| PublicTechnology