Whether your business is large medium, or small, when it comes to developing a customer-centric organization, the soul of that transformation journey really is your corporate culture.| CX Journey™
I'm honored that the customer experience community (and beyond) has embraced the book, and several people have invited me to be on their podcasts to talk about the book. I appreciate their help in getting the word out and letting me tell the story behind the book. In this post, I share a list of interviews I've done in the last couple months about the book. Hope you enjoy learning more about it!| CX Journey™
As we wrap up the year and the decade, I'm jumping on the countdown bandwagon and sharing my top 19 posts of 2019. It seems that hot topics this past year were journey mapping, customer-centricity, employee experience, and culture... among others. I have no doubt that these will continue to be hot topics in 2020 and beyond!| CX Journey™