The ultimate question - the answer to life, universe and everything is 42, writes Douglas Adams in the Hitchhiker’s Guide to the Galaxy. The little knowledge we gain about our customers is probably just as unhelpful. Except that now we are going to get some social help . . . We are really sorry to say […]| Loyalty Magazine
Insurance through customer eyes Customer requirements are changing, and some companies are failing to move fast enough to satisfy demands. Others are rethinking the customer proposition to gain advantage. In insurance, companies are working on incredibly tight margins, and yet still have to respond to changing customer . . . We are really sorry to […]| Loyalty Magazine
50% of luxury market owned by this group by 2025 It used to be sales that were seasonal, now it is consumer studies, and now is very much the time for them. This one is about the luxury market, which like most things to do . . . We are really sorry to say that […]| Loyalty Magazine
Report from the World Aviation Festival - Part 1 CEOs of the airline industry are surprisingly united in admitting that they have to urgently find a solution to the climate impact of air travel. This concensus though has only taken place in the past six months . . . We are really sorry to say […]| Loyalty Magazine
Only one loyalty category taking a knock Is it our imagination, or are people becoming more appreciative of their loyalty programmes since the beginning of Covid-19 lockdowns? Mando-Connect wondered the same thing and so with research company YouGov, they began asking the question. The research . . . We are really sorry to say that […]| Loyalty Magazine