Customers today prefer to find their own answers over contacting a support agent. Our infographic explores the growing preference for customer self-service.| Zendesk
The right customer service software can make all the difference when it comes to delivering superior support. Read this article to learn which factors to consider when making your choice.| Surveypal
Looking to reduce customer service costs without compromising the quality of your support? Look no further. This is the article for you.| Surveypal
A customer service knowledge base is a portal of information designed to enable 24/7 self-service. Read this article to learn more.| Surveypal
These are the essential metrics and KPIs to measure customer service performance and always deliver exceptional support.| Surveypal
Call center agent engagement is a failsafe way to improve support performance, reduce turnover, and boost the customer experience.| Surveypal
Measure your customer satisfaction to identify unhappy customers, boost the customer experience, and increase loyalty.| Surveypal
Omnichannel customer service delivers an integrated experience across multiple channels and throughout the customer journey. Read this article to learn more.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
Agent attrition is one of the biggest challenges in customer service. Here are our tried and tested strategies to reduce turnover and retain talent.| Surveypal
Is your Net Promoter Score the one number you need to grow? Read this article to find out.| Surveypal
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
Customer experience is a top business priority. Here, we explain why it's become so important, backed by customer experience statistics.| www.superoffice.com