Slack lost to Microsoft head-to-head, but has smartly shifted to a horizontal strategy that the vertically-oriented Microsoft can’t match.| Stratechery by Ben Thompson
Cal Henderson is the co-founder and CTO of Slack, the leading workplace messaging platform, which Henderson’s team invented while trying to build an o| Lifehacker
Ali Rayl knew Slack’s customers better than anyone. As Slack’s first customer support staff, Ali personally answered every ticket during our early alpha and beta rollouts. She was in the weeds of every front line issue as the customer support team grew along with our user base. Over| Building Slack