Customers today prefer to find their own answers over contacting a support agent. Our infographic explores the growing preference for customer self-service.| Zendesk
Shopping for a business phone or unified communications service in the healthcare industry? Learn how to find the best HIPAA-compliant VoIP platform.| Dialpad
Integrate your ecommerce channels & automate inventory syncing to increase sales efficiency. Request a demo for our omnichannel ecommerce software today!| BigCommerce
Identifying your target market is key to ecommerce success. Learn how to reach the right audience with a target market analysis.| BigCommerce
Today's customers expect a personalized experience when they're shopping. An effective personalization operating model, featuring 8 core elements, can help retailers and brands keep pace.| McKinsey & Company
Gain major insights into the top self-service statistics. Explore key trends shaping customer self-service and discover the best tips to optimize your business.| Tidio
Many companies try but fail to build an omnichannel experience for every channel and customer. Leaders should instead limit their focus to the top two or three cross-channel customer interactions.| McKinsey & Company
Get a quick explanation of Repeat Customer Rate, including a method for calculating, and industry benchmarks. See KPI example| Geckoboard
Speed - it's one of the most important goals in customer service. Is it? And how do consumers see it? Find out in CM.com's customer service research.| CM.com
Maximize customer satisfaction and profits by mastering inventory management, from tracking to predictive analytics and process mapping.| BigCommerce
Ecommerce artificial intelligence is the future. Learn benefits, challenges & how to get buy-in through business intelligence data.| BigCommerce
Companies that provide customer self-service can save as much as $3 million per year, but many are difficult to use. Here's 7 tips to get help you started,| www.superoffice.com
Learn more about HubSpot Integration by MakeWebBetter integrations available on BigCommerce.| BigCommerce
Discover how omnichannel retail integrates online and offline channels to provide a seamless customer experience across all touchpoints.| BigCommerce
Word-of-mouth marketing is a powerful tool for ecommerce businesses. Learn how to build an effective WOM marketing strategy.| BigCommerce
Live chat is fast becoming a "must have" tool for any company. Check out these 25 live chat statistics to see how chat can help you grow your business.| www.superoffice.com
Today, buyer patience is at an all-time low. Speed is more important than ever. Many marketers and salespeople are turning to live chat -- which has long been used by customer service teams -- as the new hot tool that will get acquisition cranking again. But thinking about live chat as merely a fix for speed misses the bigger opportunity.| blog.hubspot.com
How well does your brand understand its customers? Check out takeaways and statistics from our study of 200 enterprise brands and 1,000 consumers.| khoros.com