You may be surprised to learn that it’s both. A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on. In this article, we’ll […] The post What Is a Feedback Survey? Steps to Create Your Own (+ Examples) appeared first on Customer Happiness Blog.| Customer Happiness Blog
Your customers know exactly what they want from your business. They know what kind of results they’re looking for and the return on investment (ROI) they need to maintain a relationship with you. If you don’t meet — and ideally exceed — their expectations, they may lose trust in your brand and look to your […] The post Customer Satisfaction: Definition, Importance & How to Measure appeared first on Customer Happiness Blog.| Customer Happiness Blog