A recognition program will greatly help in motivating CSRs to excel at providing call resolution and to retain the top call resolution performing CSRs.| www.sqmgroup.com
Low agent engagement for the contact center industry has been an Achilles heel and is one of the main reasons why annual agent turnover is over 25%.| SQM Group
This has been the year of workplace buzzwords, but experts say the popularity of terms like "quiet-quitting" reveals shifting attitudes about work.| Business Insider
In this blog, we cover how to measure call center agent burnout, which is one of the call center industry’s biggest problems, and 7 tips to recover from it.| SQM Group
3 tips to improve first call resolution by motivating your employees through recognition.| www.sqmgroup.com
Call center industry operational benchmarking data and the FCR impacts study. We have put together the top 12 highlights on how operational benchmarking data impacts FCR.| SQM Group