Customers buy products and services with an implied guarantee that their purchase will is guaranteed to give them what they expected.| The Thriving Small Business
Successful organizations understand that consumers pay the bills and great customer service is the key to business success.| The Thriving Small Business
Every business needs customer complaint procedures to deal with communication breakdowns, process failures, faulty products, or rude employees.| The Thriving Small Business
Organizations should have an expectation for employees to provide good customer service. This is done by defining customer service standards.| The Thriving Small Business
Businesses use customer satisfaction surveys to help gain customer insight and ideas for new product development.| The Thriving Small Business
A focus group is used to gather information about the customer experience and to develop products and services influenced by customers.| The Thriving Small Business