Refiner is the perfect Net Promoter Score survey tool for data driven SaaS teams. Track your NPS with beautiful survey widgets, ask custom follow-up questions and trigger automations.| Refiner.io
Discover the best customer effort score (CES) survey software. Meet the customer effort score software to run CES surveys easily.| Refiner.io
Discover what is CSAT. Learn how to use CSAT surveys to measure customer satisfaction and drive the business forward.| Refiner Blog
Discover 7 powerful net promoter score (NPS) questions. Learn what are the best NPS questions to ask in NPS surveys.| Refiner Blog
/PRNewswire/ -- Organizations around the world are failing to implement effective digital customer experience (CX) strategies, according to new research from...| www.prnewswire.com
Reprint: R0312C Companies spend lots of time and money on complex tools to assess customer satisfaction. But they’re measuring the wrong thing. The best predictor of top-line growth can usually be captured in a single survey question: Would you recommend this company to a friend? This finding is based on two years of research in which a variety of survey questions were tested by linking the responses with actual customer behavior—purchasing patterns and referrals—and ultimately with com...| Harvard Business Review
