The digital age has brought an enormous amount of data at the disposal of companies. Among the most valuable data are those that reflect customers’ opinions, emotions, and perceptions. Understanding this information is critical to improve the customer experience and consolidate business success. In this context, theAI Sentiment Analysis proves to be a revolutionary technology […]| XCALLY
In recent years, the evolution of omnichannel solutions for contact centers has revolutionized customer interaction and opened up new opportunities to improve the operational efficiency of companies. Learn more about his vision for the XCALLY omnichannel suite and how omnichannel and its solutions are transforming the industry, we interviewed Felice Briscese, Customer Success Manager at […]| XCALLY
Product » Realtime & Analytics| XCALLY
How can chatbot intelligence be applied to customer care to create a better customer experience?| XCALLY