[vc_row][vc_column][vc_column_text] Customer satisfaction metrics are a good way to measure the health of your business, and detect and fix problems. If you’re a small business owner, you may measure customer satisfaction on a daily basis by how you interact with customers. But if you’re looking for something more measurable and specific, or if you don’t…| Boast
[vc_row][vc_column][vc_column_text]Since it was first introduced in 2003 in the Harvard Business Review, the Net Promoter Score (or NPS®) has quickly become one of the most powerful metrics in measuring customer satisfaction. Not only does your Net Promoter Score tell you how your customers feel, but it also correlates with customer spending, income growth, customer retention,…| Boast
Customer feedback helps businesses learn about their customers & grow because of it. Download the free Guide for Customer Feedback Strategy to learn more.| content.boast.io
Net Promoter Score (NPS) is the gold standard of CX metrics. Learn what it is, how it's calculated, and how it can benefit your organization.| Qualtrics