For us, we use it every day to track user behavior, make changes and then watch the effect of those changes. Without Woopra we'd be guessing frankly.| Woopra
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group
Learn how to calculate churn rate vs retention rate and see how you stack up against SaaS industry averages.| Woopra
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected.| Retently CX