Tax agency’s annual accounts reveal increase in tech investment and set a target to eliminate almost a third of phone calls and items of post within the next two years HM Revenue and Customs spent an additional £100m on IT contracts in the 2023 fiscal year as the department focused on driving mod| PublicTechnology
Connect has been in operation for 15 years and matches data from over 130 sources to help detect tax avoiders – although ‘human insight always makes the final judgement’, department claims HM Revenue and Customs is to spend up to £3m conducting a “tuning” exercise to help address issues of “o| PublicTechnology