Ticket Escalation is the process of routing a ticket to higher levels of support or management for resolution.| Desk365
First Contact Resolution Rate is the percentage of customer inquiries resolved during the initial contact. Lean more.| Desk365
Average Resolution time the average duration taken by support agents to fully resolve or address customer inquiries or support tickets| Desk365
Average First Response Time is the average duration taken by support agents to provide an initial response to tickets| Desk365
Learn about the importance of ticket escalation in customer support and how it can improve customer satisfaction, resolution times, efficiency, and data collection.| Desk365
Get a comprehensive understanding of Service Level Agreements (SLAs) with our Ultimate Guide. Learn what SLAs are, why they're important, and more.| Desk365
Desk365 is an automated help desk solution designed to streamline support operations by prioritizing and automatically assigning support tickets to the agents.| Desk365
Net Promoter Score (NPS) is a metric that measures customer satisfaction based on how likely customers are to recommend a company's product or service.| Desk365
Customer Satisfaction Survey (CSAT) metric to measure how satisfied customers are with the ticketing system| Desk365
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Unlock the power of customer satisfaction survey questions with these best practices and insightful tips. Improve your survey strategy for valuable insights.| Desk365
Schedule a live demo with our product expert to explore how Desk365 can enhance your support process. Contact us for a personalized one-on-one online demo.| Desk365
Discover the best help desk software of 2025! Read user reviews and compare ticket systems to enhance customer support and streamline your helpdesk operations.| Desk365
Learn how to improve customer satisfaction by reducing customer service response times. Our guide offers 8 effective ways to improve customer response time.| Desk365