Customer retention rates are highest in the media and professional services industries, with a 2018 survey of businesses worldwide finding a customer retention rate of ** percent in both of these industries.| Statista
What is customer success and why is it important? Understand customer success management and why it's vital to the customer experience and your business.| Qualtrics
Which customer retention strategies work, and why? Find out how to develop customer loyalty & increase customer lifetime value with these strategies.| Qualtrics
Delve into the inner workings of a CX management platform and uncover essential tips for selecting the perfect system for your business.| Qualtrics
Want to learn more about the exciting world of experience management from Topher Mitchell on the Qualtrics blog?| Qualtrics
Want to learn more about the exciting world of experience management from Adam Bunker on the Qualtrics blog?| Qualtrics
Customer loyalty is something all brands strive for, so they try to prevent customer churn.| Qualtrics
Attract lifelong customers can be a difficult feat for many companies. Discover how it can be made easy in this detailed guide.| Qualtrics
There are a number of different customer metrics to benchmark and monitor customer feedback.| Qualtrics
Customer lifetime value (CLV) is a key stat to track as part of a customer experience program. Learn what customer lifetime value is and how to track it!| Qualtrics