Jon Picoult helps companies impress their customers and inspire their employees, creating… · Experience: Watermark Consulting · Location: Greater Hartford · 500+ connections on LinkedIn. View Jon Picoult’s profile on LinkedIn, a professional community of 1 billion members.| www.linkedin.com
Hyundai thrived during the Great Recession. How they did it offers key lessons for any firm seeking to build customer loyalty during a consumer crisis.| Watermark Consulting
New data from the Great Recession shows how customer experience and service quality helps companies recession-proof their business.| Watermark Consulting
A great customer experience can actually help reduce expenses. It might sound counterintuitive, but it's a strategy top companies routinely employ.| Watermark Consulting
If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity.| Watermark Consulting