Explore the top 2025 customer service trends - AI support, personalization, omnichannel, and predictive care - reshaping CX into a powerful engine for growth, loyalty, and competitive advantage.| Kayako
Discover how AI transforms customer service with 24/7 support, cost savings, and enhanced personalization. Explore real-world use cases, benefits, and best practices.| Kayako
Here are 100 stats on digital transformation written to help you make the business case for undergoing one at your company.| Forbes
A chatbot is a computer program that simulates conversation with human end users. It often uses NLP to parse inputs and generative AI to automate responses.| www.ibm.com