In June, Cigna began launching a suite of new AI tools designed to help members better navigate their health benefits. The new features are being rolled out in phases on Cigna’s member portal, where enrollees will have access to an AI-powered chatbot that answers common questions about benefits and claims. In addition to the virtual […]| Becker's Payer Issues | Payer News
In 2025, Aetna offers the best desktop digital experience among major insurers, and Anthem BCBS plans offer the best mobile app experience, according to new research from Corporate Insight shared with Becker’s. Corporate Insight’s “2025 Commercial Health Plan Experience Benchmark,” published Aug. 5, evaluated 24 commercial payers across 240 desktop and mobile functions. The report […]| Becker's Payer Issues | Payer News
Blue Shield of California has partnered with Gemini Health to launch “Price Check My Rx,” a new tool that sends mobile alerts to prompt members to review drug prices and compare lower-cost alternatives through the insurer’s app. Blue Shield says it is the first health plan in the U.S. to offer real-time prescription cost notifications […]| Becker's Payer Issues | Payer News
"Express Scripts, owned by Cigna Group, will implement new policies to protect patients from paying full list price for drugs. Evernorth, Cigna's health service| Becker's Payer Issues | Payer News
BLOOMFIELD, Conn., June 12, 2025 – Cigna Healthcare, the health benefits division of The Cigna Group (NYSE: CI), is introducing a series of new digital features to improve the customer...| Cigna Healthcare Newsroom
