Modern contact centers run on connected data—and that means your systems need to talk to each other. With Workato, Sharpen makes it easy to extend your contact center into the rest of your tech stack.| Sharpen
Sharpen integrates seamlessly with Zendesk, giving agents everything they need to deliver exceptional service without switching screens. By automatically syncing customer interactions, tickets, and contact data between platforms, agents can focus on what matters – helping customers. Drive efficiency with automated workflows, instant access to customer context, and real-time call controls directly within your Zendesk workspace.| Sharpen
Sharpen seamlessly integrates with Salesforce, empowering agents to manage all customer interactions directly within their familiar CRM environment. By unifying the agent workspace and automating data synchronization between platforms, agents can focus on delivering exceptional customer experiences instead of juggling multiple systems. Drive efficiency with real-time customer context, automated workflows, and actionable insights – all while keeping your Salesforce instance as the single sou...| Sharpen
Sharpen’s integration with Pindrop adds multi-layered AI security to your contact center, analyzing voice, device, and behavioral patterns to stop fraud before it starts. By authenticating customers through natural conversation and identifying potential threats in real-time, agents can focus on service instead of security protocols. Protect your financial institution while delivering friction-free experiences that build trust and loyalty.| Sharpen
Sharpen unlocks the full potential of your Jack Henry core financial platforms – including Scimitar, Episys, Ease, and Silver Lake. Place secure account data exactly where you need it, whether in self-service IVR flows or within agent workspaces. Empower your frontline teams with real-time member information and core banking functionality, all without leaving their contact center screen.| Sharpen
Sharpen Ascend elevates unified communications by partnering with Intermedia to deliver a robust UCaaS experience. Business users get access to advanced features like enhanced ring groups, video conferencing, mobile apps, and preconfigured desk phones – all working seamlessly with Sharpen’s contact center platform. Streamline operations with unified directories, easy call transfers, and smart call routing across both platforms, giving your team the rich feature set they need without the c...| Sharpen
Your contact center never sleeps—and neither should your agents. That’s why Sharpen uses ElevenLabs to give our AI voice agents a natural, human-like voice that’s available 24/7.| Sharpen
Sharpen partners with EDCi to bring EPIC electronic health records directly into your contact center experience. Give agents instant access to patient data – from medications and appointments to billing and referrals – without switching screens or sacrificing efficiency. By putting comprehensive patient information at agents’ fingertips, every interaction becomes more informed, personalized, and productive across all channels.| Sharpen
Sharpen seamlessly connects with your core banking systems, creating a unified environment for both self-service and agent-assisted interactions. Whether customers are checking balances through the IVR or speaking with agents about complex transactions, all their account information flows securely through a single platform. Transform fragmented banking systems into a streamlined customer service powerhouse – no screen switching required.| Sharpen
Sharpen Logic is our decision-making, omnichannel IVR contact center solutions that enables you to create personalized customer journeys on any channel.| Sharpen