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Thinking about creating a self-service knowledge base to delight your customers? Here are 7 foolproof best practices that will help you kickstart your project.| helpjuice.com
The following guide will provide you with best practices to providing exceptional customer service to your users.| helpjuice.com
Learn what a customer self-service portal is, why your business needs one, and five simple steps to help you create a great customer portal.| helpjuice.com
What’s the best chatbot software for your business? We spent hours researching the answer to this question so that you wouldn't have to.| helpjuice.com
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
Want to supercharge your customer support and knowledge management efforts? This post will walk you through the best knowledge base software solutions in 2025.| helpjuice.com