How to Write Effective Knowledge Base Articles [+Examples]
Writing great knowledge base articles isn’t as hard as you think. Learn how to craft first-rate content that empowers customers to help themselves.| helpjuice.com
Writing great knowledge base articles isn’t as hard as you think. Learn how to craft first-rate content that empowers customers to help themselves.| helpjuice.com
Learn why providing after-hours customer support is vital to the success of your business as well as how to do so.| helpjuice.com
Unlock the full potential of your organization with our comprehensive guide to knowledge bases where you'll learnhow to transform scattered information into a structured, accessible resource that enhances customer satisfaction and boosts employee efficiency.| helpjuice.com
Learn how to create a customer service knowledge base that enables your customers to find the answers they need to accomplish the task at hand.| helpjuice.com
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
