In 2007, a cash-strapped Brian Chesky came up with a shrewd way to pay his $1,200 San Francisco apartment rent. He would offer “Air bed and breakfast”, which consisted of three airbeds, breakfast, WiFi and a desk to work, to attendees of the Industrial Design Conference, who needed a place to crash over the weekend. After an initial period of uncertainty, in which the founders sold Barack Obama and John McCain cereal to sustain the business (seriously), the company received $20,000 in see...| Business of Apps
Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.| Retently CX
Here’s all you need to know about customer feedback - how valuable it is, how to collect actionable insights, how to manage the data, and act on it.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Detractors can be tough and stressful to deal with. Here’s an in-depth guide that will look into the most actionable ways to turn Detractors into Promoters.| Retently CX
This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
We looked into the most popular channels (email, in-app, SMS, phone and messenger) for running NPS surveys and analyzed what they are best suited for.| Retently CX
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
