We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting betwee...| www.forrester.com
Customers demand accurate, relevant, and complete answers to their questions upon first contact – served up as painlessly as possible – so they can get back to what they were doing before the issue arose. Forrester data backs this up: In our December 2015 “Customer Lifecycle Survey,” we found that 53% of customers are likely […]| Forrester
AltexSoft UX team analyzes your target customer behavior, develops prototypes to create effective UI – taking your product's user experience to the next level.| AltexSoft
Discover system integration ‒ its types, approaches, and benefits. Learn how to integrate information systems into one ecosystem.| AltexSoft
We explore how to approach localization of a travel digital product, what challenges to expect, and where to look for solutions.| AltexSoft
Get answers to all of your Microsoft Word questions. Find Word help, how-to articles, training videos, tutorials, and more.| support.microsoft.com
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review