Our award-winning WOW training prepares our agents to deliver white-glove customer service to our client's customers.| GlowTouch LLC
WizDom is an AI chat assistant and virtual coach that is driving positive effects on the key metrics that measure customer support program performance.| GlowTouch LLC
When you scale your customer support, the goal is to support more customers, not necessarily to build a massive team.| GlowTouch LLC
It's important to eliminate the root causes of support tickets in order to save on costs and increase customer satisfaction.| GlowTouch LLC
No matter what your outsourcing project entails, the tasks and responsibilities involved will be carried out by people. The staff will likely be aided by technology, but in a customer care environment, live agents resolve issues and answer questions. Therefore, this is a critical element of the outsourcing equation, arguably the critical element. Doing this […]| GlowTouch LLC
We’ve resolved millions of technical support contacts for companies worldwide through live chat, email and phone support. With a 100% university educated, technically skilled team, we’re prepared for any customer challenge — no matter how complex.| GlowTouch LLC
A customer self-service portal is a key component of a good customer support strategy. Learn how to build a knowledge base that works for customers.| GlowTouch LLC
Explore our award-winning customer care outsourcing services and see how we are delivering white-glove service to our clients' customers.| GlowTouch LLC
Inside any business is an ecosystem shaped by ethics, expectations, and habits that define a corporate culture.| GlowTouch LLC