Forrester Releases US 2023 Customer Experience Index
Forrester’s CX Index reveals that brands’ customer experience quality falls for the second consecutive year.| Forrester
Forrester’s CX Index reveals that brands’ customer experience quality falls for the second consecutive year.| Forrester
As a result of the higher agent turnover, job burnout, absenteeism, and operating cost, you can argue that call center turnover is the most important KPI.| SQM Group
