Retention – Medallia
Retention refers to the percentage of customers who continue to do business with a company over a certain period of time, typically measured annually.| www.medallia.com
Retention refers to the percentage of customers who continue to do business with a company over a certain period of time, typically measured annually.| www.medallia.com
Net Promoter Score (NPS) is a metric that gauges customer loyalty by asking how likely they are to recommend a product or service, on a scale of 0-10.| www.medallia.com
Customer satisfaction measures how happy customers feel about a given company, product, or service versus their expectations, typically gathered via surveys.| www.medallia.com
CES is a customer experience metric created to measure how easy it is for a customer to complete a given activity, such as seek help from customer service.| www.medallia.com
Identify real-time customer intent so every action is the right action for every customer moment| Medallia
