In "Being on-call sucks", I wrote about how having an on-call person or rotation is required for any software service running 24/7.| Bobbie Chen
How do you feel about the typing indicator—“David is typing”—that appears on your buddy’s screen while you’re composing a message in chat? Does it make...| Slate Magazine
Every application will be used for messaging. What do spreadsheets, email drafts, and system notifications have in common? Inventive people use them in creative ways to send and receive messages. People love to talk to each other, and it’s incredibly hard to stop them. Here are a few examples. Real| Digital Seams
Every ops team has some manual procedures that they haven’t gotten around to automating yet. Toil can never be totally eliminated. Very often, the biggest toil center for a team at a growing …| Dan Slimmon