Live voice contacts are essential for customer experience. In this McKinsey article, we explore how new speech analytics technology is driving lasting results.| McKinsey & Company
The global omni-channel retail solutions market size was valued at USD 5.96 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 13.6% from 2022 to 2030| www.grandviewresearch.com
Fixing a high turnover rate isn’t just about offering higher wages. Read this post to learn how to increase employee engagement.| Nextiva Blog
Customer service statistics can help plan for future trends and upgrade CX. Learn 92 of the most important in our guide.| Zendesk
See call center turnover rates and call center attrition statistics. Learn how to reduce turnover and increase employee morale.| AVOXI