We consider the value of outsourced customer support services and provide guidance on the type of CS functions that benefit most from it.| Odondo
In this article we outline the different types of customer service. Not every channel is approproiate every time — find out why.| Odondo
We discuss the customer service challenges that come with seasonal eCommerce demand, how to solve them, and how to plan a year-round strategy.| Odondo
Our outsourced call centre pricing guide explains how much all your outsourced call centres options could, and should, cost you in 2023.| Odondo
This eBook will teach you a new agile approach to customer service that will improve customer experiences and drive more positive outcomes.| Odondo
We break down the different options for delivering customer service. We cover in-house vs outsourcing for both onshore and offshore setups.| Odondo
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Customer service is more than just dealing with complaints. Learn how to ace your eCommerce customer service strategy through outsourcing.| Odondo
Your company’s customer service can make or break you. Of almost 1,000 consumers polled, 92% say they would stop purchasing from a company after three or fewer poor customer service experiences. Twenty-six percent of those would stop after just one bad experience.| Forbes