Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
The fight for customer loyalty is here. Read the latest customer service statistics and trends to elevate your customer experience in 2025 and beyond.| Nextiva Blog
What is customer churn? It's one of the most important metrics you can track that evaluates the fit and success of your customers with your product or service.| blog.hubspot.com