Ontario’s hospitals are in a state of crisis. COVID-19 pushed them over the brink, but the problems afflicting hospitals are longstanding. To give the Ontario public an inside look at the failures and triumphs of the province’s hospitals, we are publishing several years’ worth of patient-survey data obtained for the first time through dozens of […]| Investigative Journalism Bureau
We obtained years’ worth of patient survey data from more than 50 Ontario hospitals and health networks. Search our database to see how they scored.| Investigative Journalism Bureau
INSIGHTS: Hospital complaints come with a silver lining| Investigative Journalism Bureau
Ontario’s Patient Ombudsman Craig Thompson discusses how hospital complaints can drive systemic improvements in healthcare.| Investigative Journalism Bureau
Kelly Turner is the operations manager of Care Opinion Canada, a program of the Alberta-based non-profit Imagine Citizens Network that enables patients, families, and healthcare professionals to share their experiences with health and social care services. Health systems around the world are awakening to a critical truth: when we truly listen to those who use […]| Investigative Journalism Bureau
A registered nurse reacts to an IJB investigation which found nurses working in acute medical units at Niagara Health Services hospitals were sometimes assigned 10 patients each.| Investigative Journalism Bureau
