Discover 101 essential customer service statistics for 2025, that reveal key trends and insights to elevate your customer experience and drive business success.| Desk365
We interviewed more than 1,000 consumers in our 2020 Achieving Customer Amazement Study and asked about their willingness to switch brands or companies for better customer service. The response was a resounding “yes” to switching, in that 96% of customers will leave you for bad service.| Forbes
Surveys show that 95% of consumers read online reviews before they shop and 58% say they would pay more for the products of a brand with good reviews....| GlobeNewswire News Room