Customer experience is a customer's overall impression after interacting with your brand, from their first visit to after-sales support...| arkesel.com
We share several best practice tips for how to handle customer complaints and turn unhappy customers into brand advocates (free templates included!).| www.superoffice.com
Know what it takes to deliver the kind of experience that keeps customers coming back.| PwC
A refresher on customer churn rate.| Harvard Business Review
The fifth edition of Salesforce’s State of the Connected Customer report reveals how trust, personalization, and digital-first experiences are| Salesforce
Check out these 107 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.| www.helpscout.com