Improving Customer Experience Through Online Ticketing
Online ticketing offers an easy way for businesses to market and sell their events. Through online reservations, appointments, or tickets...| TicketsCandy
Online ticketing offers an easy way for businesses to market and sell their events. Through online reservations, appointments, or tickets...| TicketsCandy
Check out these 6 effective ways to boost customer loyalty in online ticket sales and grow your event with repeat customers...| TicketsCandy
This ticketing services agreement (“Agreement”) is intended as a legally binding| ticketscandy.com
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group
Improving the experience of existing customers can deliver breakthrough growth for incumbent companies—often more than double that of their industry peers.| McKinsey & Company
Customer service statistics can help plan for future trends and upgrade CX. Learn 92 of the most important in our guide.| Zendesk
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The 80-20 rule, also known as the Pareto Principle, used mostly in business and economics, states that 80% of outcomes results from 20% of causes.| Investopedia
Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics tha...| Harvard Business Review
How well does your brand understand its customers? Check out takeaways and statistics from our study of 200 enterprise brands and 1,000 consumers.| khoros.com
